Delivery and Return Policy
Delivery:
At Estilion by Faiha, we strive to ensure a seamless and timely delivery of your jewelry purchases. Here's an overview of our delivery policy:
1. Dispatch Time:
We process and dispatch orders within 24 to 48 hours of receiving them, excluding weekends and holidays. Please note that the dispatch time may vary during peak seasons or promotional periods.
2. Standard Delivery Time:
Our standard delivery time is approximately 2-4 working days from the date of dispatch. However, delivery times may vary depending on your location and any unforeseen circumstances that may arise during transit.
3. Tracking Information:
Once your order is dispatched, we will provide you with a tracking number and relevant courier information via email. You can use this information to track the status of your package and estimate the expected delivery date.
4. Delivery Charges:
We offer free delivery for orders within [specify applicable region or criteria]. For orders outside this region or criteria, shipping charges may apply. The applicable shipping charges will be displayed during the checkout process.
5. International Delivery:
We currently offer delivery within [specify applicable countries or regions]. If your delivery address is outside these regions, please contact our customer service team for further assistance.
Return and Exchange:
Your satisfaction is our top priority at Estilion by Faiha. If for any reason you are not completely satisfied with your purchase, we offer a flexible return and exchange policy. Please review the following guidelines:
1. Return/Exchange Eligibility:
To be eligible for a return or exchange, please ensure that:
- The item is unused, in its original condition, and in the original packaging.
- The return/exchange request is made within 7 days of receiving the product.
- The item is not listed under the non-returnable or non-exchangeable items (e.g., personalized jewelry, earrings due to hygiene reasons).
2. Return/Exchange Process:
To initiate a return or exchange, please follow these steps:
- Contact our customer service team within 7 days of receiving the product, providing your order details and the reason for the return/exchange.
- Our customer service team will guide you through the return/exchange process and provide you with the necessary instructions and return address.
- Ensure that the item is securely packaged and shipped back to us within 7 days of the return/exchange request approval.
3. Return/Exchange Costs:
Please note the following regarding return/exchange costs:
- Return shipping costs: You will be responsible for the shipping costs associated with returning the item. Shipping costs are non-refundable.
- Exchange shipping costs: If you opt for an exchange, we will cover the shipping costs for the replacement item.
4. Refund/Exchange Processing:
Once we receive the returned item, our team will inspect it to ensure it meets the return/exchange eligibility criteria. We will then notify you via email regarding the approval or rejection of your refund/exchange. If approved:
- Refund: The refund will be processed to the original payment method within a specified timeframe.
- Exchange: The replacement item will be dispatched to you within our standard delivery time.
Please note that the refund/exchange process may take some time, depending on the return shipment and necessary verifications.
If you have any further questions or need assistance regarding delivery, returns, or exchanges, please contact our customer service team. We are here to help and ensure your satisfaction with your Estilion by Faiha purchase.
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